Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesNOT BAD — CLOSE TO CLASSES
|Recommended: NoEh — They moved us into a unit that was cleaned and prepared, and when I moved in it was far from that. The manager then admitted the unit was not properly prepared, and things have generally followed that trend since then. The maintenance staff has a tendency to be either very friendly or very rude, service requests take days or weeks to be attended to, and a select few seem intent on upholding a dorm-like environment, despite myself paying 640 a month to live in an apartment. The best part is that they can't even keep the hot tub open when people would want to use it Good thing I'm paying for it anyway, right The best part is that next year that random fee also goes up, despite cable being taken away If it weren't for RJ, I'd be much more genuinely upset that I was pressured into resigning in September.
response from property -Kellen, I'm sorry you're having a negative experience at Lucky this year, but I'm glad to hear RJ's name as a positive. I'm at [email protected] if you want to share any specific negative experiences that I can help address.
We made the decision to cancel our cable contact (usage was very low) and to increase our Internet contract to 1GB to provide a better streaming experience. It's always difficult to take away an amenity, but it's never our intent to provide less services rather to allocate them in more meaningful ways. I apologize if we missed the mark for you.
|Recommended: YesFriendly fun place to live — The dorm program at Lucky is a great way to live on campus. It is filled with community events and the apartments are spacious and modern. The walls are thick enough that there are rarely problems with noise.
Thank you for your feedback, Lucas! I'm glad you're enjoying Dorm@Lucky.
|Recommended: YesGood — good
|Recommended: YesThe website is terrible — it is not anywhere near convenient. I am confused about the new website for rental payments
Bingchen, oh no! I'm sorry to hear you're having issues with the new resident portal. Can we help? The team can walk you through whatever you need, just let me know: [email protected].
|Recommended: NoPoor construction and online system — The walls have no sounds insulation. I can even hear someone's talking next door. And the online payment system is not understandable enough.
Yunke, that's unfortunate to hear as we actually did quite a bit of soundproofing during construction to avoid this very problem. I'm sorry to hear it didn't work as intended in your apartment.
We did just change to a new payment system in December. If this is the one that you're having issues with please let me know ([email protected], we're happy to help walk you through it. I hope with time you'll find it's much easier to work with than our old one.
|Recommended: NoNoise — Hear other neighbors too well Poor payment management system
Hanyu, I'm sorry to hear that Lucky isn't a good fit for you and that we've missed the mark. Thank you for your feedback. We did just switch to a new payment management system if you're having problems with the new system we're happy to help: [email protected].
|Recommended: YesVery good apartment — I think lucky is a great apartment. It's really convenient, especially in winter, to buy foods and other materials without going out side the building.
For parking, I don't have a car and I have no ideal about the availability so I give a 3 here.
Thank you, Kai! Being connected to Fresh Madison Market is great there's nothing better than grocery shopping in your slippers!
|Recommended: YesExpensive and inefficiency — the apartment is really expensive and it is not worthy also the efficiency of staff in the apartment is low.
Kedi, I'm sorry to hear you're not getting the value you had hoped for at Lucky. If there's anything specific I can do to help please reach out: [email protected].
|Recommended: YesVery good. — I will recommend them to live in Lucky.
Thank you, Minmin!
|Recommended: YesGreat but price are too high — If lucky can lower the price a little bit, that will be better
|Recommended: YesAmazing staff, quality apartments and location — Location is everything. There is always some available to help you in any shape or form. Staff is always fair and positive.
Thank you for your feedback, Samantha!
|Recommended: YesOverall good — Overall, it was good to live in Lucky APT but me and my roommates were so stressed out during room visit period.
Thank you for your feedback, and my apologies that the fall sales period, with the apartment showing stressed you out. It's an intense time of year, but it shouldn't affect you. I'll talk to the team and see if there's a better way to manage this next year.
|Recommended: YesAlright — Secure place to live in and ideal location for college students. Maintenance is nice but is a bit pricey for the amount of space given.
Thank you for your feedback, Tina!
|Recommended: YesLove it — I love living here The staff is so nice and helpful. Maintenance requests are taken care of right away As a stressed college student, Lucky Apartments gives me one less thing to worry about. Great place to live
Masuma, that's so great to hear! Thank you for your feedback and for choosing to live at Lucky.